Analyzing Elements Of Organizational Citizenship Behaviors...

Introduction This research paper discusses components of Job Dissatisfaction (chapter 3). Based upon research, the paper will analyze elements of organizational citizenship behaviors and personality-job fit theory. In addition, the paper introduces factors that organizations and employees can consider to reduce job dissatisfaction, or improve job satisfaction. Job Dissatisfaction Job satisfaction is the positive feeling about a job in evaluating characteristics, interactions, and dynamics (Robbins Judge, 2009, p. 79). Conversely, job dissatisfaction occurs when employees have a negative feeling about a job whether it is a dislike for the organizational culture or a job-personality mismatch. Warning signs of job dissatisfaction are negative employee behaviors such as decrease productivity, increase absenteeism, and increase turnover (Stretch, 2009a, s.16). These factors coupled with withdrawn employees, reward misallocation, and poor employee attitudes can increase costs for firms (Podsakoff, Whiting, Podsakoff, Blume, 2009, p. 123). Moreover, job-personality mismatches can lead to employee dissatisfaction and higher turnover, and high customer dissatisfaction can cause employee dissatisfaction (Robbins Judge, 2009, pp. 83). To stem the tides of job dissatisfaction, employers that offer training, challenge assignments, increase auto nomy, and use predictability can enhance employee satisfaction (Robbins Judge, 2009, p. 84). In addition, firms thatShow MoreRelatedStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesOrganizational Behavior This page intentionally left blank Organizational Behavior EDITION 15 Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame i3iEi35Bj! 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